Reconnect recognizes that performance measurement and quality improvement is a continuous process which requires reflection and accessing and analyzing data collected on a broad range of topics including human resources, health and safety, risk management, governance, financial information, trends in the field, community concerns, client demographics, business processes and stakeholder feedback.

An overall goal for the organization is to become "the agency of choice for funders and clients." In June 2015, the management team set aims in the areas of client service quality and program/service performance to move us towards our organizational goal. To conform to general practice within the sector, our quality focus revolves around client service. In particular, Reconnect is focused on improving quality relative to the dimensions of client safety (in our case, medication management and falls), timeliness (benchmarking current and reaching or exceeding TC LHIN targets for timely access to information, assessment and service) and client experience (in our case, reducing negative client/ worker interactions and meeting or exceeding TC LHIN's targets for client experience when set or as compared to community support services sector averages).